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Chessington World of Adventures

Alton Towers

Thorpe Park

Chessington World of Adventures: this is a disabled guide from their website which you can go to via the B-Active link.

PARKING
  • When travelling by car or minibus, please use either the North or South Car Park.
  • Please take advice from an attendant who will direct you to the correct space.
  • In the North Car Park this will be the top row, near to the Admissions area. In the South Car Park there are spaces available at the top of the field by the south admissions area.
  • This Parking is available in both Car Parks to disabled badge holders only.

BUYING TICKETS / ENTERING THE PARK

  • Those who are able to provide documentary proof of disability (i.e. blue/orange badge or similar) will be able to purchase discounted tickets to the Park for themselves and up to two Helpers.
  • If you need assistance with purchasing your tickets, please speak to any Host at the Admissions area.
  • Guests in wheelchairs should use the central gates at the turnstiles for wider access.

WHEELCHAIR HIRE

Wheelchair hire is available free of charge for Guests with proof of a registered disability, a refundable deposit of £25 will be taken. Other Guests can hire a wheelchair at a daily cost of £5, again with a refundable deposit of £25.

TOILETS

Toilets with disabled access are available throughout the Park. Please see the Park map for locations.

MEDICAL CENTRE

Located in the Forbidden Kingdom close to Rameses Revenge, we are able to cater for a number of special needs, including the cold storage of medicines.

GUEST SERVICES

  • Located in Market Square, we should be your first point of call during your visit!
  • We will be able to offer advice on ride access and restrictions, issue preferential ride access wristbands, and further advice on facilities for Guests with disabilities.
  • We are also able to measure the height of Guests, where due to the nature of your disability, it may not be possible for this to be done at the rides.

RIDE ACCESS

  • Guests with disabilities who are unable to use the normal queue lines, may visit our Guest Services Office (located in Market Square) where they may be able to receive preferential ride access wristbands (documentary proof of disability may be required). These wristbands allow preferential access to the rides via entry points designed for ease of access.
  • Please note that Helpers/Companions will not be allowed preferential access unless they are accompanying a disabled Guest onto the ride.
  • When arriving at the access point to the ride, please ensure a Ride Host knows you are waiting.
  • For safety reasons, the number of disabled people permitted on certain rides at any one time may be limited. Therefore you may be asked to divide your party into smaller groups, and possibly experience a wait before you board.
  • In certain situations (such as extreme weather conditions, mechanical problems or power interruptions), it may be necessary for Guests to be evacuated from the rides, possibly from the highest point. The icons C and X are used in the table overleaf to indicate what is involved in evacuations and whether particular rides are suitable.

RIDE SAFETY

  • This guide contains extra information that may be relevant to Guests with disabilities, and it is in addition to general ride restrictions (including height, size, and loose item restrictions) that are applicable to all Guests. These are detailed on information boards at the entrance to the rides, and it is the responsibility of all Guests to check these before deciding to ride.
  • Several rides are unsuitable for Guests with heart, neck, or back conditions, or expectant mothers, and we strongly recommend that Guests who have had recent surgery or an injury do not ride certain attractions. On many of our rides, Guests will need the ability to brace themselves in an upright position. These restrictions apply to most rides and are detailed on signage at the ride entrances where they are applicable, and the icons B and H overleaf indicate on which rides they apply. All rides require Guests to keep their arms and legs inside the ride carriages, and remain seated at all times.
  • Not all rides are suitable for all Guests. Each ride has strict operating requirements that all riders must meet. Please do not ask our Hosts to break these rules as they are there for your safety!
  • As well as taking note of the ride restrictions, we strongly suggest that you watch our rides in motion before making a decision on whether to ride.

HELPERS/COMPANIONS

  • For safety reasons, Guests with disabilities are required to have at least one Helper over the age of 18 accompany them onto the rides. Helpers will also be issued with wristbands, and must be present at Guest Services with the Guest with a disability.
  • For Guests who are unable to walk unaided, rides that involve a complex evacuation procedure have an additional requirement that a minimum of two Helpers over the age of 18 accompany them onto the ride. Details of this additional requirement are contained in the table overleaf.
  • Helpers accompanying Guests with disabilities onto the rides are required to sit in the same carriage, boat, seat or row as the disabled Guest they are assisting.
  • Helpers must be able to assist disabled Guests with loading and offloading (including their transfer from wheelchairs). Our Hosts will give full instructions, but for everyone’s safety, we will leave all lifting to the Helpers.
  • Helpers must also be able to communicate any safety restrictions and messages, and assist with any emergency or evacuation procedures, which may involve the lifting and transfer of the disabled Guest from the ride carriage into an evacuation chair at high level.
  • In addition to the required minimum number of Helpers over the age of 18 that MUST accompany Guests with disabilities onto the rides, several rides can also accommodate a certain number of additional Helpers or companions. Details of the numbers that can be accommodated are contained in the table overleaf.

RESTAURANTS & SHOPS

  • If you require any assistance when visiting any of our shops or restaurants, please do not hesitate to ask for assistance from a Host, and we will be happy to help!
  • The provision of admission discounts and special access wristbands is entirely at the discretion of Chessington World of Adventures.

“BALPPA STATEMENT ON PUBLIC SAFETY FOR DISABLED PEOPLE

Members of the British Association of Leisure Parks, Piers and Attractions (BALPPA) welcome visits by disabled people and will do all that is possible to ensure a safe and pleasurable stay. However, certain rides and attractions in our Parks can be physically demanding and vigorous. We therefore reserve the right to refuse admission to certain rides should we feel there is a danger to a particular individual or individuals for whatever reason.

We have been advised by the Health and Safety Executive that refusal on the grounds of health and safety does not constitute discrimination.

We hope that you understand and accept the decisions made in the interest of your safety.”

Please note that height, size, and other safety restrictions also apply. These are displayed on the Park Map and on signage at the rides, and should be read in conjunction with this guide. 

Alton Towers: this is a disabled guide from their website which you can go to via the B-Active link.

BALPPA STATEMENT ON PUBLIC SAFETY FOR DISABLED PEOPLE

Members of the British Association of Leisure Parks, Piers and Attractions (BALPPA) welcome visits by disabled people and will do all that is possible to ensure a safe and pleasurable stay. However, certain rides and attractions in our parks can be physically demanding and vigorous. We therefore reserve the right to refuse admission to certain rides should we feel there is a danger to a particular individual or individuals for whatever reason

We have been advised by the Health and Safety Executive that refusal on the grounds of health and safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interest of your safety.

ALTON TOWERS SAFETY

ALTON TOWERS make every effort to ensure that the Park is accessible to all of our guests and this guide has been produced to assist visitors with disabilities to ensure that you have a magical day with us. All our rides display information on general ride restrictions at the entrance point and it is the responsibility of all visitors to check these prior to entry.

Not all rides are suitable for all visitors and each has strict operating requirements which our staff have to follow for health and safety reasons. Please do not ask our staff to break these rules; they are there for your safety and the safety of others.

PARKING

When travelling by car or minibus, please follow the signs to the disabled parking areas. Disabled parking is free to disabled badge holders only.

PROOF OF DOCUMENTS

In order to fairly accommodate all our visitors, those who are able to provide documentary proof of disability (i.e. blue/orange badge or similar) will be eligible for discounted admission to the Park for themselves and up to two helpers. On application, persons admitted at the discounted rate may also be eligible to special access wristbands. These wristbands are available from our Guest Services Office (at the top of Towers Street) where our staff will also be available to provide advice on facilities and access issues. The wristbands allow visitors with disabilities who, due to the nature of their disability are unable to use the normal queue line, preferential access to rides and attractions via points highlighted overleaf which are designed for ease of access (e.g. ride exits). Please note that helpers will not be permitted to use these preferential access points unless they are accompanying a disabled visitor onto the ride/ attraction. The provision of admission discounts and special access wristbands is entirely at the discretion of Alton Towers.

WHEELCHAIRS

 Wheelchairs are available for visitors with disabilities from our Guest Services Office (conditions apply). Please note that these are available on a first come, first served basis and visitors are asked to use their own wheelchairs wherever possible. On arrival at the designated access point to a ride, please contact a member of the ride staff for assistance. It may be necessary to wait for a short while before boarding a ride or you may be asked to come back later should the access point be particularly busy. Guests should use their discretion when deciding whether or not to go on a ride and we suggest that you watch the ride before making a decision. Where appropriate, a visitor with disabilities should ensure that they have a suitable helper with them to assist with loading/unloading, observance of safety restrictions/messages and any emergency/evacuation procedures. Our staff will give full loading instructions and assistance to both visitors with disabilities and their helpers. However, in the interests of everyone’s safety, our staff will leave all lifting of any disabled person in the capable hands of their helpers.

RIDE ACCESS

For safety reasons, the number of disabled people permitted on certain rides at any one time may be limited. If you are using an electric scooter or very large wheelchair, please ask a member of the ride staff whether or not the ride is suitable.

TOILET/ FIRST AID

Throughout the Park, toilets with disabled access are available and we have a First-Aid Centre on site (located between Towers Family Restaurant and the Skyride station on Towers Street) where special needs can be catered for e.g. cold storage of medicines.

BOOKING

Large groups of disabled people visiting the Park are advised to contact our Guest Services Team ideally prior to their visit or otherwise on arrival for further advise on access and facilities.

ENJOY YOUR VISIT TO ALTON TOWERS.

Thorpe Park: this is a disabled guide from their website which you can go to via the B-Active link.

General Policy

Large groups of Guests with disabilities visiting the Park are advised to contact our Guest Services Team (0870 444 44 66), ideally prior to their visit or otherwise on arrival, for further advice on access and facilities.

"BALPPA STATEMENT ON PUBLIC SAFETY FOR DISABLED PEOPLE

Members of the British Association of Leisure Parks, Piers and Attractions (BALPPA) welcome visits by disabled people and will do all that is possible to ensure a safe and pleasurable stay. However, certain rides and attractions in our Parks can be physically demanding and vigorous. We therefore reserve the right to refuse admission to certain rides should we feel there is a danger to a particular individual or individuals for whatever reason.
We have been advised by the Health and Safety Executive that refusal on the grounds of health and safety does not constitute discrimination.
We hope that you understand and accept the decisions made in the interest of your safety."

This Guide will assist our Guests with disabilities to ensure that you have a safe and thrilling day out! We want all our Guests to get the most out of our Park and enjoy as many of our attractions as possible.

This guide has been produced to give you a full and realistic picture of our attractions, detailing access issues, ride restrictions, details of ride evacuations and the requirements for Helpers to accompany Guests.

Hopefully this, along with general ride restrictions detailed on signage at the rides, will enable you to assess your own abilities and make an informed decision about which attractions you are able to, or wish to use.

PARKING

When travelling by car or minibus, please use the first row of the Lakeside Car Park, next to the Admissions area. This is available to disabled badge holders only. Please ask a Car Park Host for directions if unsure.

BUYING TICKETS / ENTERING THE PARK

  • Those who are able to provide documentary proof of disability (i.e. blue/orange badge or similar) will be able to purchase discounted tickets to the Park for themselves and up to a maximum of two Helpers.
  • Several of our ticket booths contain induction loops - please look for the signs.
  • If you need assistance with purchasing your tickets, please do not hesitate to speak to a Host at the Admissions area.
  • Guests in wheelchairs should use the central gates at the turnstiles for wider access.

WHEELCHAIR HIRE

Please ask a Host at the Turnstiles if you wish to borrow one of our wheelchairs, but please note that there is limited availability. A £25 refundable deposit will be required, and a rental charge of £5 for those guests not registered as disabled. Wheelchairs can be reserved by calling Guest Services (0870 444 44 66).

GUIDE DOGS

Guide dogs are welcome in the Park, however for safety reasons, dogs will not be able to accompany guests onto the rides. Guide dogs may accompany their owner as far as the loading point, but please ensure that guide dogs are left with another member of the group and not left unattended.

TOILETS

All toilet locations around the Park and at the Farm have toilets with access for guests with disabilities. Please see the Park Map for locations.

MEDICAL CENTRE

  • Located in the lower level of Port Atlantis Dome, we are able to cater for a number of special needs, including the cold storage of medicines. An induction loop is fitted for our guests using hearing aids.
  • We are also able to measure the height of guests, where due to the nature of the disability, it may not be possible for this to be done at the ride entrances.

GUEST SERVICES

Located in the lower level of Port Atlantis Dome, we should be your first point of call during your visit! We will be able to offer advice on ride access and restrictions, issue preferential ride access wristbands, and offer further advice on facilities for guests with disabilities. An induction loop is fitted for our guests using hearing aids.

RIDE ACCESS

  • Guests with disabilities who are unable to use the normal queue lines, may visit our Guest Services Office where they may be able to receive preferential ride access wristbands (documentary proof of disability will be required). These wristbands allow preferential access to most of the rides via entry points designed for ease of access.
  • Please note that Helpers/companions will not be allowed preferential access unless they are accompanying a guest with a disability onto the ride.
  • Please make yourself known to a Ride Host on arrival at the access points, or use the yellow courtesy phones where provided.
  • For safety reasons, the number of guests with disabilities permitted on certain rides at any one time may be limited. Therefore you may be asked to divide your party into smaller groups, and possibly experience a wait before you board.
  • In certain situations (such as extreme weather conditions, mechanical problems or power interruptions), it may be necessary for guests to be evacuated from the rides, possibly from the highest point. The icons C and X are used in the table overleaf to indicate what is involved in evacuations and whether particular rides are suitable.

RIDE SAFETY

  • This guide contains extra information that may be relevant to Guests with disabilities, and it is in addition to general ride restrictions (including height, size, and loose item restrictions) that are applicable to all Guests. These are detailed on information boards at the entrance to the rides, and it is the responsibility of all Guests to check these before deciding to ride.
  • Several rides are unsuitable for guests with heart, neck, or back conditions, or expectant mothers, and we strongly recommend that guests who have had recent surgery or an injury do not ride certain attractions. On many of our rides, guests will need the ability to brace themselves in an upright position. These restrictions apply to most rides and are detailed on signage at the ride entrances where they are applicable, and the icons B and H overleaf indicate on which rides they apply. All rides require guests to keep their arms and legs inside the ride carriages, and remain seated at all times.
  • Not all rides are suitable for all guests. Each ride has strict operating requirements that all riders must meet. Please do not ask our Hosts to break these rules as they are there for your safety!
  • As well as taking note of the ride restrictions, we strongly suggest that you watch our rides in motion before making a decision on whether to ride.

HELPERS/COMPANIONS

  • For safety reasons, Guests with disabilities are required to have at least one Helper over the age of 16 accompany them onto the rides. Helpers will also be issued with wristbands, and must be present at Guest Services with the Guest with a disability.
  • For Guests who are unable to walk unaided, rides that involve a complex evacuation procedure have an additional requirement that a minimum of two Helpers over the age of 18 accompany them onto the ride. Details of this additional requirement are contained in the table overleaf.
  • Helpers accompanying Guests with disabilities onto the rides are required to sit in the same carriage, boat, seat or row as the disabled Guest they are assisting.
  • Helpers must be able to assist disabled Guests with loading and offloading (including their transfer from wheelchairs). Our Hosts will give full instructions, but for everyone’s safety, we will leave all lifting to the Helpers.
  • Helpers must also be able to communicate any safety restrictions and messages, and assist with any emergency or evacuation procedures, which may involve the lifting and transfer of the disabled guest from the ride carriage into an evacuation chair at high level.
  • In addition to the required minimum number of Helpers over the age of 18 that MUST accompany Guests with disabilities onto the rides, several rides can also accommodate a certain number of additional Helpers or companions. Details of the numbers that can be accommodated are contained in the table overleaf.

RESTAURANTS & SHOPS

If you require any assistance when visiting any of our shops or restaurants, please do not hesitate to ask for assistance from a Host, and we will be happy to help!